Cleaning Services Booking Policy
1. SGDWSC ‘s website smarttadbeer.ae provides more convenience and simplicity for our customers. All clients are required to use the booking system to book the services.
2. Client can book the required service up to 24 hours prior to the appointment time.
Payment, Refund and Cancellation policy
This is SGDWSC’s policy for Online Payments, Refunds and Cancellations. This policy applies only to activities SGDWSC Cleaning Services engages in on its website smarttadbeer.ae and does not apply to service that are “offline”.
Ways to pay
1. Cash: If you wish to pay using cash, select the “Cash on Service” option when you book your Cleaning Service online or through our Call Centre.
2. Credit or debit card: Once you’ve booked your Cleaning Service online or through our Call Centre, you can pay quickly and securely using Visa, MasterCard, JCB, China Union, Pay (CUP), Premium Cards, Mercury, Diner & AMEX.
When you pay using a card, you’ll be charged an administration fee for the booking.
Payment Confirmation
The Website/ Call Center user will receive payment confirmation by email on the email address provided at the time of registration / ordering of cleaning services.
Rescheduling – 24 Hour Notice Required
We are happy to reschedule your appointment. Use our Website or give us a call at 04-2828022. There is no charge for rescheduling with a minimum 24-hour notice on business days (Saturday-Thursday, 8:00 a.m. to 8:00 p.m.). Friday customers must reschedule by close of business on the preceding Wednesday.
Cancellation – 24 Hour Notice Required
We require a full 24-hour notice on business days (Saturday-Thursday, 8:00 a.m. to 8:00 p.m.). to cancel your appointment without penalty. To cancel now, use our quick and easy Website or give us a call at 04-2828022. Friday customers must cancel by the close of business on the preceding Wednesday.
Refund
Refunds will be made onto the original mode of payment and will be processed within 45 to 60 working days after the deduction of direct associated costs incurred by 3rd party collectors, payment gateways, bank charges, and merchants etc.